FREQUENTLY ASKED QUESTIONS

COVID-19 Safety Requirements

All guests must provide their vaccination certificate at the beginning of the tours. Once we’ve sighted it you won’t need to show it at food venues along the tour.

No. We’ll check in for the group. We’ll have your details & will get in contact with you if required.

We want to keep all of our guests safe! If you wake up on the day of the tour experiencing any symptoms, please give us a call on 0491 361 528 and we will reschedule you to another date. If you can’t reschedule then our refund policy will apply. See below.

As government requirements are changing frequently, we will email you a few days before the start of the tour to let you know what you need to bring or do. Your tour guide will also mention this at the beginning of the tour.

Food Tours

The majority of guests say they are full or completely satisfied at the end of the tour and we have not yet had anybody say they were still hungry. You could always take this on as a challenge if you’re up for it…

We prefer to surprise you on the day and not reveal too much. We can tell you, however, that you will be tasting a variety of cultural foods. It’s best to come with an open mind and open stomach.

Most venues can cater for dietaries although not all cater for vegans. You can make dietary requests at the time of booking and we will contact you if we are unable to cater for your specific requirement.

It depends on the tour. Each tour description on our website lists inclusions. If you don’t drink alcohol & require an alternative, you will have the opportunity to mention this when making your booking.

Once you make your booking, your ticket information will include information on how to arrive at our meeting point. If you require any further information, don’t hesitate to contact us. You can also call us while on your way to the tour & we will direct you.

Please call us on +61 491 361 528 and we will tell you where to meet us. We must depart for the tour at the starting time as we have food & friendly staff waiting for us.

You can book any of our tours online by following the links on our website.

If you need some help to book please feel free to call us on 0491 361 528 or send us an email via eat@flavourhoodtours.com.au with your contact details and we will get back to you.

It’s always very difficult for us to resell your tickets with limited time. For this reason we don’t offer refunds (just like when you book a concert ticket). We do understand, however, that unforeseen circumstances come up and in this case we can discuss the situation with you. As soon as you are aware you can’t make your tour, please contact us at eat@flavourhoodtours.com.au or +61 491 361 528 so we can work out a solution with you.

Yes you can! Please let us know if you will be doing so so we know who to expect on the day and whether any of the dietary info needs to be changed.

As we need to confirm numbers and dietary requirements with all food venues, we need bookings to be made in advance. Online bookings close 24 hours prior to the tour.

If you would like to make a last-minute booking, please call us on +61 491 361 528 and we will try to squeeze you in if we still have space.

Are the tours suitable for children & toddlers?

If your children are open to trying different cultural foods and doing a bit of walking then they are most welcome to come along. Some tours serve alcohol, which can only be consumed by people over the age of 18. Children need to be supervised at all times and we ask parents to be mindful of others on the tour.

We have had many parents bring toddlers along. If they don’t require food ordered for them then you don’t need to purchase them a ticket. Just let us know in advance if you will be bringing your toddler so we are aware.

As an alternative, we can arrange a private family tour. Contact us on +61 491 361 528 or eat@flavourhoodtours.com.au

No problem at all! We also offer private tours tailored to your needs. Just give us a call on +61 491 361 528 or send us an email eat@flavourhoodtours.com.au and we will try to work something out for you.

It is very easy walking, each venue is very close to the next one. We always have a range of ages on our tours, with the pace and distance suitable for everyone. Our tour is wheelchair accessible too! Please let us know in advance if anyone in your group is in a wheelchair or similar.

Each tour location is different, so there is no answer here that fits all tours. Your tour guide will advise you at the beginning of the tour approximately how long it will be before we reach a bathroom.

Food Tour in a Box

We choose different themes or neighborhoods and plan an authentic touring experience around it. Each of our products are hand selected, making sure we highlight the amazing produce our local small businesses have to offer!

Click here to find out more!

Currently, we deliver to Melbourne metro only. We are working on expanding across the state and interstate as we speak!

You can cancel your order up to 48 hours after you have placed your order, but after that we are unable to offer you a refund.

Unfortunately, because of COVID-19 we are not able to refund any food products once they have been delivered.

Gift Certificates

Yes! These are an excellent gift for you foodie friend or anyone who loves new experiences. You can purchase them here.

Yes you can. We would love to meet you & have you along on our tours. Just get in contact with us when you are ready to book a tour, provide your gift certificate details & we will adjust the expiry date.